Enter the customer's Intercom access token to authenticate
Use this if the workspace has a full left nav (Inbox, Reports, Outbound, Contacts).
Log into the customer's Intercom workspace as an Admin.
Click Settings (gear icon, bottom-left sidebar).
Navigate to Integrations → Developer Hub (opens in a new tab).
Click Your Apps in the top nav, then + New App.
Name it Faye Cleanup, select Internal Integration, choose the correct workspace, then click Create App.
Open the new app and click Authentication in the left sidebar.
Click the copy icon next to the Access Token — it is a long base64 string.
Paste it below and click Connect & Verify.
⚠️ Delete the app in Developer Hub when cleanup is complete to revoke access.
Use this if the workspace has a simplified nav with only Train, Test, Deploy, Analyze — and a Fin logo at the top left.
Log into the customer's Intercom workspace as an Admin.
Click Settings (gear icon, bottom-left sidebar).
In the Settings left nav, scroll down to Personal and click API tokens.
Click the Create API token button (top-right corner).
Enter a name like Faye Cleanup and click Create.
Copy the token immediately — it is only shown once.
Paste it below and click Connect & Verify.
⚠️ Go back to Settings → Personal → API tokens and revoke this token when cleanup is complete.
Not sure which type? Full Intercom Suite = use Developer Hub · Fin Standalone (SFDC/Zendesk) = use Settings → Personal → API tokens
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Select Deletion Scope
Choose which conversations to target for permanent deletion
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Go-live date
Time (24h)
Select the customer's local timezone for accurate cutoff conversion.
Review & Confirm
Verify the count before proceeding — deletion is permanent
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conversations will be permanently deleted
✓ No conversations match your criteria — nothing to delete. You're all set.
⚠️ This action cannot be undone. All conversations, replies, attachments, and metadata will be permanently removed. Intercom support cannot restore deleted conversations.